Network & Server Uptime:
Ozone Infomedia guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Ozone Infomedia customer.
The following requirements must be met while claiming credits:
- Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
- You must submit a ticket through our client portal to the billing department
- All requests must be submitted within 5 days of the reported downtime
- All requests must contain a ticket ID or announcement notification of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:
| 99.9% | Guaranteed |
| 99.8% – 99.5% | 20% |
| 99.4% – 99% | 40% |
| 98.9% – 98.5% | 60% |
| Below 98% | 100% |
Downtime for the following events shall not be accounted for:
- DDoS Attacks
- Scheduled downtime or planned maintenance
- Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
- ISP or local connection problems
- Customer-controlled downtime
- Natural Disasters or events beyond the control of Ozone Infomedia